Phone desk and AI voice
Your own numbers, a voice agent for routine calls, and the browser desk for the rest, transcribed into the thread.
Product
The first AI operations manager for short-term rentals that gets the work done.
Not another inbox. Proptonomy answers every guest, briefs every cleaner and vendor, follows every task until it is verified, and brings you only the decisions that are yours. On top of the PMS you already run.
Four products, one operations manager
Everything between the booking and the five-star review.
AI Inbox
Every guest channel, answered in one thread.
Airbnb, Booking.com, Vrbo, your PMS, WhatsApp, email, SMS and calls, answered in the guest’s language from your own facts.
- Checked before it is sent
- Access details only for verified guests
- AI voice on the phone
Operations
The work after the message, run to done.
Tasks planned, partners briefed, follow-ups sent, photos checked, guests updated. Mission Control ranks what still needs a person.
- One queue across every client
- Approvals as a yes or no in chat
- Night digests instead of alarms
Field team
Briefed where they already are.
Cleaners, handymen and suppliers in WhatsApp, Telegram, LINE, Slack, Teams or email, or in the Proptonomy app.
- Accepted before it counts
- Photos checked against the checklist
- Keys and entrances on a map
Workflows
Written once. Followed every time.
Procedures in plain language decide what the AI does alone and what it asks you. New ones are proposed from finished work.
- A library of tested procedures
- Routines on a schedule
- Run it from ChatGPT or Claude
Where it sits
Between the systems that hold the facts and the people who do the work.
Your PMS stays the system of record. Proptonomy reads the stay, carries the work to whoever does it, on whatever they use, and writes back only what you switch on.
Your systems of record
Property management
Guesty · Hostaway · Uplisting · Lodgify · KrossBooking · Resly
Field and pricing
Breezeway · PriceLabs · Wheelhouse · EasyPick
Knowledge
Enso Connect · Notion · Airtable
Proptonomy
The operations manager in between
- Answers every guest
- Plans and dispatches the work
- Follows up until verified
- Asks you only what is yours
- Reports to owners
Reads the stay from your PMS, writes back only what you switch on, and logs every action against the reservation.
Where people already are
Guests
Airbnb · Booking.com · Vrbo · WhatsApp · Email · SMS · Phone
Your team
Slack · Teams · WhatsApp groups · Telegram · Proptonomy app
Partners and owners
WhatsApp · LINE · Email · Owner portal
- of guest communication handled by the AI, on every channel
- 97.8%
- of guest communication handled by the AI, on every channel
- of day-to-day cleaning and maintenance planning handled with no human involved
- 65.7%
- of day-to-day cleaning and maintenance planning handled with no human involved
- growth in two months, from 20 to 150 units, run by one person
- 7.5×
- growth in two months, from 20 to 150 units, run by one person
- answers at any hour, in the guest’s own language
- 24/7
- answers at any hour, in the guest’s own language
First-party. Measured on Heimby, the rental operation Proptonomy grew out of, September 2026. How we measure it.
Included with every listing
And everything around the four.
Guest portal and upsells
Check-in steps, the house guide, early check-in and late checkout offers, for verified guests.
Owner portal
Earnings, statements, occupancy and costs per property, and an assistant scoped to the owner’s own homes.
Reviews and claims
Replies drafted from the stay, and damage claims assembled from turnover photos.
Supplies and linen
Counts, forecasts and supplier orders prepared for your approval.
Reshoot Studio
Listing-ready photos from the phone snapshots you already have.
Dashboards and CRM
Portfolio, team and call analytics, and owner leads from first contact to signed agreement.
MCP server
235 tools to run Proptonomy from ChatGPT or Claude, with your own permissions.
What makes it different
An inbox answers the message. An operations manager finishes the job.
Most AI tools for rentals stop at the reply. These are the things Proptonomy does after it.
It runs the work, not just the words
Guest message to task, dispatch, follow-up, verification and the update to the guest, as one chain.
It works inside your group chats
The AI takes part in WhatsApp, Telegram, Slack and Teams groups with your team and partners, knowing who may ask for what.
It checks itself before sending
A second review blocks promises nobody confirmed and claims that something is done when it is not.
It guards access
Codes and key locations only for confirmed, verified guests; key pins confirmed by a person.
It learns with receipts
New facts and procedures come from the work, each with the message it came from, approved by a person.
It is built for Europe too
A Norwegian company on European servers, with KrossBooking, Hybel.no, EasyPick and Nordic suppliers alongside Guesty and Hostaway.
Meet your new AI teammate.
See how Proptonomy can help you and your team with the everyday work of running your properties.