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Proptonomy

Operations

It runs the work after the message, until it is done.

A guest’s broken heater becomes a task, a briefed handyman, a confirmed time, a checked photo and an update to the guest. Mission Control keeps the few things that need a person in one ranked list, across every property and every client you run.

Book a demoFollow one incident
of day-to-day cleaning and maintenance planning handled with no human involved
65.7%
of day-to-day cleaning and maintenance planning handled with no human involved
growth in two months, from 20 to 150 units, run by one person
7.5×
growth in two months, from 20 to 150 units, run by one person
answers at any hour, in the guest’s own language
24/7
answers at any hour, in the guest’s own language
of guest communication handled by the AI, on every channel
97.8%
of guest communication handled by the AI, on every channel

First-party. Measured on Heimby, the rental operation Proptonomy grew out of, September 2026. How we measure it.

One incident, start to finish

A broken heater at 23:10. Closed at 08:47. Nobody woke up.

The same seven steps a good coordinator would take, done by the AI, with a person involved only where your procedure says so.

  1. 23:10Guest

    “The heater in the bedroom is dead and it is freezing.” Written on Airbnb, in German.

  2. 23:10Proptonomy

    Answers in German with the reset steps from the property notes: the fuse box is in the hall cupboard, switch 4.

  3. 23:18Proptonomy

    The guest says it is still cold. A task is opened, the spare heater’s location is sent, and the night is logged for the owner.

  4. 23:19Proptonomy

    Liam, the handyman, is briefed on WhatsApp in his own language with photos, the access notes and a proposed time.

  5. 23:31Liam

    Confirms 08:00. The guest is told the time and why.

  6. 08:46Liam

    Sends the photo of the replaced thermostat. Proptonomy checks it against the task and closes it.

  7. 08:47Proptonomy

    Tells the guest it is fixed, logs the part and the cost on the reservation, and adds the thermostat model to the property record.

Only the stuck work reaches you.

Mission Control ranks everything that needs a person from 0 to 100: guests waiting, escalations, flagged problems and tasks that need attention. Emergencies wake someone, high priority joins the night digest, and the rest waits for the morning. Select an item.

Mission Control
Interactive example

Mission Control

One queue, ranked across 3 clients

Emergency 96Guest waiting

Water dripping from the bathroom ceiling, guest waiting for instructions

Harbour Stays · Bryggen Studio · waiting 6 minMLMaja Lund

Summary
AI

Water is coming through the bathroom ceiling at Bryggen Studio. The guest found the main valve with the AI's help and turned it off. Nordvik Service is on call and can be there by 13:45.

The decision it needs

Send Nordvik Service now?

What it already did
Sent the guest the main valve location13:04
Got two photos: a wet patch, no standing water13:05
Checked Nordvik Service: on call, 25 min away13:06
Paged Maja: 70 or more wakes someone13:07

One change. Every next step handled.

A late checkout changes the plan. Proptonomy coordinates the cleaner and linen partner, then checks the turnover before the next arrival.

A cleaner checking her phone beside a trolley of fresh linen outside an apartment
Task plan
TR

Could we check out at 1:00 PM instead?Tobias Reid · Harbour Loft · Late-checkout request

9:08 AM
Task

Late checkout at Harbour Loft, cleaner and linen moved

Scheduled
Subtasks
0/4
Confirm the 1:00 PM checkout with the guestScheduled9:10 AMPProptonomy Agent
Move Harbour Cleaning from 11:00 AM to 1:30 PMScheduled9:12 AMPProptonomy Agent
Re-time the linen drop to 1:00 PMScheduled9:20 AMHLHarbour Linen
Verify the turnover photos before the 4:00 PM check-inScheduled3:40 PMPProptonomy Agent
Routine work follows your rules. Exceptions come to you.

Your ops chat

Approvals are a yes or no in the chat you already read.

A morning review of the night, one question at a time when a decision is yours, and a note when something is verified. Non-urgent things that happen after hours wait in the digest instead of your notifications.

  • Morning review: what happened overnight and what today holds
  • Decisions arrive with the context, answerable with one word
  • Quiet hours overnight for follow-ups; emergencies still get through
  • The same approvals appear in Mission Control and the app

Everything in Operations

The coordinator’s whole job, in one place.

Tasks and the schedule

A board of every job by property and day, created from conversations, routines or your PMS, with checklists, time and expenses.

Follow-ups that back off

One rhythm per job and partner, bundled when jobs are due together, escalated when nobody answers.

Approvals anywhere

On any step, amount or category, answered in chat, in Mission Control or in the app.

Night digests

After-hours issues batched into one message for the morning, unless they are an emergency.

Every client in one queue

Personal hubs across every client organisation you run, each person seeing only what they are allowed to.

Reports and documents

Property and partner reports, work orders, completion sheets and invoices, generated as PDFs.

Routines on a schedule

Describe a routine once and it runs hourly, daily or weekly, posting where your team reads it.

Dashboards

Portfolio, team, review and call analytics: response times, workload, what guests ask about most.

Have the linen ready before the next arrival.

Turn upcoming stays into a stock forecast and a supplier order you can review.

You review the order. The forecast shows what the delivery would change.

Inventory · Linen
Linen in stock96 sets
Below minimum by Sunday
Projected stockMin. 40+60 plannedMonTueWedThuFriSatSun
Without replenishmentWith planned delivery
60 double linen setsProposed delivery Tuesday · Main storage

Show owners what earned their payout.

Bring income, commissions and operating costs into one calculation, with the sources behind the figures.

“What did my property earn after costs this month?”

Answers scoped to that owner’s properties.
Owner finance
Example data
27 Ponsonby RoadAugust
Calculated net owner payout
€5,200

Gross income minus recorded deductions

Gross rental income€8,400
Platform commission−€1,260
Management commission−€1,071
Cleaning−€525
Linen & supplies−€195
Payment fees−€84
Task expenses−€65
Net payout€5,200

Owners

Owners get a portal, not a monthly spreadsheet.

Each owner gets a portal with earnings, occupancy, commissions and costs per property, statements built from your PMS’s own numbers, and an assistant that answers questions about their homes and nobody else’s.

  • Statements from the PMS’s numbers, with incomplete periods flagged
  • Owner onboarding with the signed agreement and a review before go-live
  • The owner assistant sees only that owner’s properties
A property owner at her kitchen table in the morning, reviewing her statement on a tablet.
Illustration.

For operators who run operators

Every client, one morning.

Cleaning companies, co-hosts and management groups work across many client organisations. Mission Control puts every client’s guests, tasks and approvals in one ranked list, and closes the door on anything a person is not authorised to see.

  • Personal hubs across every client organisation you run
  • Owners never see guest conversations
  • Access is checked on every request and fails closed
An operations coordinator at an oak desk by a window in the morning, a notebook checklist and keys beside his laptop.
Illustration.

Questions about Operations

Where one of your procedures covers the case, yes: it plans the work and runs it. Anything a procedure does not cover comes to a person as a plan to approve, usually a yes or no in your ops chat.

One ranked queue of everything that needs a person, across every property and every client you are authorised for: guests waiting, escalations, flagged problems and tasks that need attention. Each item is scored from 0 to 100, has an owner and a clock, and revives by itself if something new happens.

Each task has one follow-up rhythm per partner that backs off politely, respects quiet hours overnight, and bundles jobs due together. A turnover only counts as planned once the cleaner has accepted it.

Yes. Approvals can sit on any step, for any amount or category, and arrive where your team already is: the ops chat, Mission Control or the app.

Yes. Mission Control gives each person a hub across every client organisation they run, and every queue, report and approval respects which clients each person is allowed to see.

No. The PMS stays the system of record and Breezeway can stay the field record: Proptonomy reads and writes their tasks and closes the loop between them. Or run the field work in Proptonomy alone.

Keep exploring

Meet your new AI teammate.

See how Proptonomy can help you and your team with the everyday work of running your properties.