Reservations and guest conversations
Guesty
The stay, property and original message establish who is affected and where the final guest update belongs.
How Guesty connectsIntegration stack · Guesty + Breezeway + WhatsApp
Turn Guesty messages into Breezeway work and WhatsApp follow-up
Connect Guesty reservations, Breezeway field tasks and WhatsApp partner chats so guest issues are assigned, evidenced and closed without manual copying.
Reviewed 28 August 2026 · Every system below has its own current Proptonomy integration page
Who this stack is for
Professional Guesty operators that use Breezeway for field work and WhatsApp for the people who actually clean, inspect and repair the homes.
The coordination problem
A guest issue can begin in Guesty, become a Breezeway task and then continue in a WhatsApp thread. When staff carry the details between systems by hand, photos get detached, due times drift and the guest is rarely told when the work is finished.
The answer
One workflow, with clear system ownership
Proptonomy reads the booking and message in Guesty, creates or updates the operational task, reaches the right partner on WhatsApp and keeps following up. Breezeway remains the field record; Guesty remains the guest thread; Proptonomy closes the loop between them.
Turnovers, inspections and maintenance tasks
Breezeway
Assigned work, checklist state and completion photos remain visible to the field-operations team in the tool it already runs.
How Breezeway connectsFast partner communication and approvals
Cleaners and handymen receive a precise brief in their existing chat and can return timing, evidence and questions without another app.
How WhatsApp connectsExample workflow
From incoming question to confirmed outcome
The stack matters only if the same operational record survives the handoff between tools and people.
- 1
The request starts in Guesty
The AI reads the guest message with the booking, property notes and conversation history, answers what it can and identifies the work required.
- 2
The field task is created
A Breezeway task carries the property, due time, checklist requirement and the guest evidence instead of a staff member retyping it.
- 3
The partner is chased in WhatsApp
The cleaner or vendor gets a compact brief, confirms a time and returns photos. Late or incomplete work is followed up automatically.
- 4
Completion reaches the guest
When the task is actually done, the Guesty thread gets the update and the operational evidence stays with the task for the team and owner.
Boundaries
What each tool continues to own
A trustworthy integration explains the non-goals as clearly as the data flow. These boundaries prevent duplicate records and unexpected writes.
No PMS migration
Guesty keeps listings, reservations and the guest inbox. Proptonomy operates from that context rather than recreating it.
No task-system migration
Breezeway can remain the field team's task and checklist surface while Proptonomy watches the work and drives follow-up.
No partner app rollout
The partner can continue in WhatsApp. Your operations team still sees the outcome in the task and the guest thread.
Rollout
Connect, observe, then enable
The exact credentials differ by system, but the safe operating sequence stays the same.
- 1
Connect the sources
Connect Guesty, Breezeway, WhatsApp with the credentials or partner flow described on each integration page.
- 2
Confirm the matches
Check that properties, reservations, partner chats and external records resolve to the same operational entity before any write action is enabled.
- 3
Review observe-mode work
Let the AI read current traffic, draft answers and show proposed actions. Correct property knowledge and routing while nothing is sent automatically.
- 4
Enable one boundary at a time
Turn on the inboxes and actions the team trusts, while sensitive categories and less-tested properties remain behind approval.
FAQ
Guesty + Breezeway + WhatsApp FAQ
Direct answers, written to stand on their own in search and AI results.
Can Guesty and Breezeway work together through Proptonomy?
Yes. Proptonomy uses the Guesty reservation and conversation as context, and can keep operational tasks and evidence in Breezeway while coordinating partners on WhatsApp.
Do cleaners need a new app?
Not when WhatsApp is the chosen partner channel. They receive the brief and return confirmations or photos in the chat they already use; Breezeway can still hold the formal task and checklist.
Can the AI check turnover photos?
Yes. Proptonomy can read Breezeway checklist evidence, compare required photos with what was submitted and follow up when evidence is missing or the job is late.
Where does the final guest reply go?
It returns to the Guesty conversation when the request started there, so the guest and support team keep one visible thread.
Map this stack to your accounts.
We will show what connects, what remains read-only and how the first real workflow runs.
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