Properties, reservations and guest messages
KrossBooking
The account is connected with the existing hotel ID and login. Reservations and conversations sync in, and enabled replies return to the same thread.
How KrossBooking connectsIntegration stack · KrossBooking + EasyPick + WhatsApp
Connect KrossBooking reservations to EasyPick access and WhatsApp operations
Use KrossBooking for reservations and guest messages, EasyPick for key-locker status and WhatsApp for cleaner or guest coordination.
Reviewed 28 August 2026 · Every system below has its own current Proptonomy integration page
Who this stack is for
Hotels and apartment operators on KrossBooking that issue physical keys through EasyPick lockers and coordinate local teams on WhatsApp.
The coordination problem
A request for early access is not only a messaging question. The reservation must be valid, the unit must be ready, the correct key must be in the locker and the active pickup code must be released at the right time. Those facts often sit in three different systems.
The answer
One workflow, with clear system ownership
Proptonomy reads the stay and guest thread from KrossBooking, checks the EasyPick locker state and coordinates any readiness work in WhatsApp. The reply goes back through the right guest channel only after the operational facts agree.
Key locker, compartment state and pickup code
EasyPick
The AI can check whether the relevant key is in or out and use the active code at the point your access rules allow it.
How EasyPick connectsCleaner, local operator and guest coordination
The person responsible for readiness can confirm timing or return a photo in the chat they already use, with no portal to learn.
How WhatsApp connectsExample workflow
From incoming question to confirmed outcome
The stack matters only if the same operational record survives the handoff between tools and people.
- 1
KrossBooking identifies the stay
The guest message is matched to the reservation, room and arrival time so the AI knows which access rule and locker assignment apply.
- 2
EasyPick confirms the physical state
Before promising access, Proptonomy checks the assigned locker and whether the key is currently present rather than relying on an old note.
- 3
WhatsApp closes the readiness gap
If the home or key is not ready, the responsible partner receives the exact unit and deadline and is chased until a confirmed time comes back.
- 4
The guest receives a safe answer
The reply returns to the KrossBooking thread or direct WhatsApp conversation. The code is shared only when the timing, readiness and access policy allow it.
Boundaries
What each tool continues to own
A trustworthy integration explains the non-goals as clearly as the data flow. These boundaries prevent duplicate records and unexpected writes.
KrossBooking remains the PMS
Properties and reservations are read, not edited. Guest replies can go back through KrossBooking after the relevant inbox is enabled.
EasyPick remains the access system
The locker and current code come from EasyPick. Proptonomy uses that live state inside the guest workflow rather than becoming a lock platform.
Access policy still controls disclosure
A code is not sent merely because a guest asked. Reservation validity, timing, readiness and your property rules are evaluated first.
Rollout
Connect, observe, then enable
The exact credentials differ by system, but the safe operating sequence stays the same.
- 1
Connect the sources
Connect KrossBooking, EasyPick, WhatsApp with the credentials or partner flow described on each integration page.
- 2
Confirm the matches
Check that properties, reservations, partner chats and external records resolve to the same operational entity before any write action is enabled.
- 3
Review observe-mode work
Let the AI read current traffic, draft answers and show proposed actions. Correct property knowledge and routing while nothing is sent automatically.
- 4
Enable one boundary at a time
Turn on the inboxes and actions the team trusts, while sensitive categories and less-tested properties remain behind approval.
FAQ
KrossBooking + EasyPick + WhatsApp FAQ
Direct answers, written to stand on their own in search and AI results.
Does KrossBooking have an API integration with Proptonomy?
Proptonomy connects with the hotel ID, username, password and emailed two-factor code used for the KrossBooking account. Properties, reservations and guest conversations sync in, and replies can return to the thread.
Can the AI check whether an EasyPick key is in the locker?
Yes. The EasyPick connection exposes the relevant locker state and active pickup code so the AI can answer from the current physical state instead of a static instruction.
Can staff keep using WhatsApp?
Yes. Cleaners and local operators can receive briefs, confirm readiness and return photos in their existing WhatsApp chats or groups.
Will Proptonomy edit my KrossBooking reservations?
No. Properties and reservations are read from KrossBooking. The write-back in this workflow is the guest reply on the existing conversation, after you enable it.
Map this stack to your accounts.
We will show what connects, what remains read-only and how the first real workflow runs.
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